Reduce phishing risk across public-sector teams, citizen data, and procurement.
Government agencies handle sensitive citizen data, public procurement, and official communication every day — often across departments with very different technical maturity. Trawl pairs phishing simulation, Investigation Lab training, and role-based follow-up so staff can spot suspicious requests before citizen data, funds, or official credentials are put at risk.
Where risk concentrates
Procurement approvals, citizen data requests, and official-looking correspondence are the highest-value targets.
Awareness programs work best when they reflect real public-sector pressure.
Government teams move between citizen service, interdepartmental approvals, procurement, and vendor communications — often across legacy systems and stretched IT support. Attackers take advantage of that by imitating officials, contractors, and internal processes. Trawl connects realistic testing, training delivery, and human risk management so security teams can see which departments and behaviors need reinforcement — instead of relying on a once-a-year training certificate.
Public trust is scrutinized publicly
A breach involving citizen data or public funds draws scrutiny fast — long before any internal investigation concludes.
Procurement chains create exploitable urgency
Attackers know procurement, finance, and admin staff often need to act quickly on requests that sound routine or official.
Agencies need audit-ready proof
Compliance obligations under frameworks like NDPA 2023 and GAID 2025 mean security teams need clear, exportable evidence of an active awareness program — not just a completion badge.
Government threats that often begin with an official-looking message.
Phishing against government agencies usually succeeds when an attacker looks official or urgent enough to blend into routine correspondence. These scenarios deserve extra attention.
- Official and vendor impersonation
Attackers spoof senior officials, contractors, or interdepartmental contacts to pressure staff into approving payments or sharing credentials. - Credential theft against government portals
Fake login pages and password-reset messages are common paths into citizen-service and internal systems. - Procurement and invoice fraud
Finance and procurement staff are frequent targets when attackers want fast action on invoice changes or vendor payment details. - Malicious attachments disguised as official documents
Circulars, tender documents, and compliance notices are mimicked to create believable lures for administrative staff. - Third-party and contractor risk
Agencies rely on external contractors and service providers — giving attackers more real names and workflows to imitate convincingly.
Train the roles closest to citizen data and procurement.
Front-desk staff, call-center teams, procurement, finance, and records officers all see different versions of phishing. The best government programs make those examples specific instead of relying on generic awareness content.
Use security awareness training to reinforce how staff should handle unusual requests around data access, payment changes, document sharing, and high-pressure approvals. Those lessons stick harder when they match the real systems and pressures departments already face.
- Prioritize procurement and finance officers — the downside of one mistaken approval is immediate, which makes these ideal candidates for extra testing and follow-up coaching
- Support front-desk and citizen-service teams — frontline staff deal with urgent, trust-based communication where impersonation feels routine
- Keep senior officials in scope — impersonation works because attackers study how leaders communicate, delegate, and request action
Tie realistic phishing tests to faster remediation and clearer risk visibility.
The Trawl phishing simulator runs scenarios tied to citizen-service requests, password resets, procurement approvals, and official circulars — so the program stays useful, instead of resembling generic tests that never resemble actual government workflows.
After a failure, Investigation Lab can assign follow-up content automatically, while the Human Risk Dashboard helps identify repeat behavior, compare departments, and focus attention on the teams most likely to create downstream exposure.
Strengthen awareness across public-sector workflows.
Trawl helps government agencies reduce phishing risk across departments, procurement, citizen-facing services, and official communications.
Request a demo View pricingMake suspicious-message reporting easier for staff, and easier to act on for security teams.
Government teams benefit when staff can escalate suspicious messages before they become incidents. Investigation Lab gives employees a simpler way to examine an email that feels off, which helps IT or security teams respond earlier and reinforce the right behavior in the moment.
If you need supporting material for leadership or program design, our resources below can help frame the business case for recurring testing and awareness work.
Recommended government resources.
Use these to support internal awareness planning and frame phishing risk in compliance and operational terms.
What is the phishing failure rate by industry?
Benchmark phishing performance across sectors and use that context in leadership or oversight conversations.
The cost of a phishing attack
Connect phishing exposure to financial loss and operational disruption — useful for building the case for testing budget.
Phishing facts and statistics
Use current phishing data to support awareness budgeting, program design, and recurring compliance reporting.
Phishing training
Connect phishing failures to training moments and follow-up coaching for government users.
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